Shipping policy

Domestic Shipping (Australia)

Free Standard Shipping on all orders within Australia.

We use Australia Post to ensure secure delivery with signature upon receipt.

Total Delivery Time: 7–10 business days (This includes the 5-day processing time + 2–5 days for transit)

 International Shipping (Europe & USA)

All international orders include secure, trackable shipping.

Europe (Australia Post)

  • Flat Rate: $40 AUD

  • Free Shipping Threshold: Orders over $1,500 AUD ship complimentary.

America (USA) (DHL Express)

  • Flat Rate: $95 AUD

  • Free Shipping Threshold: Orders over $1,500 AUD ship complimentary.

  • Important Note: The recipient is responsible for all customs duties, taxes, and import fees levied by the destination country.

Important Note: Total Delivery Time: Delivery times vary by country (see checkout for region-specific transit times). All estimates include the 5-day processing time.


Duties, Taxes and Tracking

All orders shipped outside of Australia will be subject to Duties and Taxes upon receipt. The recipient is responsible for all customs duties, taxes, and import fees levied by the destination country. We take no responsibility for charges or delays incurred at the receiver's end, as this can vary depending on the rules of customs in each country.

Tracking your item

A tracking number will be sent to you via email once your order has been dispatched.

Refused Packages

If a package is refused, the return shipping cost and any applicable duties and taxes associated with the return will be deducted from the customer’s refund.

Returns and Refunds (30-Day Policy)

Returns

We accept returns and exchanges on Australian orders within 30 days of delivery for change of mind. To be eligible, items must be non-personalised, unworn, and in their original boxed condition.

Full Return Requirement: A return must include the complete original presentation. This includes all jewellery boxes, pouches and any gold-foil embossed personalised gift cards or handwritten inserts. Because these cards are a custom service, returns missing the original gift card will not be accepted or may have the card’s value deducted from the credit.

Store Credit & Final Sale: As all our pieces are meticulously made to order, approved returns are issued as store credit only. Please note that personalised or engraved jewellery pieces, as well as all international orders, are considered final sale and are non-refundable. Original shipping fees and return shipping costs are non-refundable.

Faulty or Damaged Goods

We take care to ensure that our products are quality-checked before being dispatched. However, if an item does reach you in a damaged condition, please inform us via email at contact@versefinejewellery.com within 24 hours of receipt. We shall request that the product be returned unworn and in its original packaging for repair or replacement to be dispatched if deemed faulty.

First-Time Orders and Payments 

We accept Visa, Mastercard, American Express and PayPal. We also accept Google Pay and Shop Pay.

For security purposes, Verse Fine Jewellery reserves the right to decline first-time orders shipped to a location other than the cardholder’s billing address, work address or secondary residence. To avoid delays in processing your order, please provide the billing and shipping information associated with your payment method.